Osama Tariq

Cloud Engineer

• Design and implement cloud infrastructure resources including EC2 instances, Load Balancers, CloudFront distributions, Auto-Scaling Groups, Databases, S3 storage and static websites using AWS
• Worked with application vendors on architecture, deployment, and configuration of applications into the AWS cloud environment using infrastructure as code. Created custom scripts to handle the deployments using Terraform
• Utilize AWS CloudWatch and CloudTrail to monitor system performance, analyze logs, and identify root causes of performance issues. Implement proactive measures, such as setting alarms and automating responses, to resolve issues efficiently and ensure optimal system functionality.
• Leverage Splunk to analyze logs, diagnose performance bottlenecks, and identify system anomalies, enabling proactive issue resolution and improved operational efficiency.
• Created AWS Lambda functions using Python to automate tasks, workflows and processes.
• Documentation of cloud architecture, applications and best practice approach to use for any solution.
• Communicate with client stakeholders to understand business needs and requirements, elicit business requirements for system architecture.
• Provide AWS training and guidance to other team members as necessary.

Technical Consultant

• Provide pre- and post-sale technical support evaluating customer readiness, identifying and resolving application or environmental issues.
• Defined, coordinated, and prioritized customer and partner feedback and ideas into product management requirements for future enhancements into products and services.
• Designed and developed an end-to-end integration with different business intelligence tools.
• Automated ITSM ticketing processes by designing and developing an integration with ServiceNow.
• Implement and monitor system checks for early detection of potential problems and raise the appropriate service ticket to initiate the incident management process.
• Work collaboratively with the engineering, QA and operations team to resolve technical issues.
• Provide consultation on best practices and emerging trends in AWS and VMware.
• Create and montior JIRA tickets to track bugs and defect within the product.
• Regular client and partner interaction regarding new product functionalities and benefits.

Techincal Support Analyst

• Provide ongoing technical support to a wide range of corporate clients which mainly included Morgan Stanley, AIG, Scotiabank and TD Bank
• Utilized ServiceNow as the main ITSM tool for ticketing.
• Provide second level support to the clients and internal teams with installation of software applications, rebuilding the workstations, creating /updating the profile and routing the tickets to the appropriate team.
• Worked on escalations from the customers and resolve them within the SLA targets.
• Generate reports to monitor, analyze and take required actions as per the ticket.
• Technical training via webinars to partners and customers across the globe.
• Continued to improve SLA (Service Level Agreement) targets within a team environment.

University of Ottawa

Ottawa, ON, Canada